{ "records": { "_ack_profile": { "bubbles": [ "Thanks, that helps." ], "chips": [ "how-do-i-build-one", "access_price_when" ], "id": "_ack_profile", "kind": "system", "status": "live", "steer": "none" }, "_ask_industry": { "bubbles": [ "Quick question so I can show you the right things: what kind of business are you in?" ], "chips": [ "industry:real_estate", "industry:ai_software", "industry:hospitality", "industry:training_education", "industry:other" ], "id": "_ask_industry", "kind": "system", "status": "live", "steer": "none" }, "_ask_role": { "bubbles": [ "By the way, what's your role? Totally fine to skip." ], "chips": [ "profile:role:founder", "profile:role:sales", "profile:role:marketing", "profile:role:operations", "profile:role:other", "profile:skip" ], "id": "_ask_role", "kind": "system", "status": "live", "steer": "none" }, "_ask_team_size": { "bubbles": [ "How big is your team, roughly?" ], "chips": [ "profile:team_size:1-10", "profile:team_size:11-50", "profile:team_size:51-200", "profile:team_size:200+", "profile:skip" ], "id": "_ask_team_size", "kind": "system", "status": "live", "steer": "none" }, "_ask_timeline": { "bubbles": [ "Are you just exploring, or looking to start soon?" ], "chips": [ "profile:timeline:exploring", "profile:timeline:this_quarter", "profile:timeline:ready_now", "profile:skip" ], "id": "_ask_timeline", "kind": "system", "status": "live", "steer": "none" }, "_did_you_mean": { "bubbles": [ "Did you mean one of these?" ], "id": "_did_you_mean", "kind": "system", "status": "live", "steer": "none" }, "_fallback": { "attachment": "waitlist", "bubbles": [ "I can't answer that one yet. Leave your email and the team will get back to you." ], "id": "_fallback", "kind": "system", "status": "live", "steer": "hard" }, "_feedback_ack": { "bubbles": [ "Thanks for telling me. Ask again and I'll be more careful." ], "id": "_feedback_ack", "kind": "system", "status": "live", "steer": "none" }, "_feedback_ask": { "bubbles": [ "Sorry about that. What was off?" ], "chips": [ "feedback:inaccurate", "feedback:too_long", "feedback:not_asked" ], "id": "_feedback_ask", "kind": "system", "status": "live", "steer": "none" }, "_hostile": { "bubbles": [ "Let's keep it friendly. Ask me anything about virtual humans." ], "id": "_hostile", "kind": "system", "status": "live", "steer": "none" }, "_industry_ack_ai_software": { "attachment": "carousel:usecases", "bubbles": [ "Nice, you'll feel at home here.", "For AI and software teams, a virtual human can demo the product, qualify leads and onboard new users." ], "chips": [ "sales", "onboarding" ], "id": "_industry_ack_ai_software", "kind": "system", "status": "live", "steer": "none" }, "_industry_ack_hospitality": { "attachment": "carousel:usecases", "bubbles": [ "Hospitality is a natural fit.", "Guests ask the same questions all day. A virtual human can greet them at the front desk or on your website, and book the table." ], "chips": [ "support", "where-does-it-run" ], "id": "_industry_ack_hospitality", "kind": "system", "status": "live", "steer": "none" }, "_industry_ack_other": { "attachment": "carousel:usecases", "bubbles": [ "Thanks! Virtual humans fit wherever people have the same conversations again and again.", "Here are the jobs they do best." ], "chips": [ "where-can-i-use-one", "what-can-you-do" ], "id": "_industry_ack_other", "kind": "system", "status": "live", "steer": "none" }, "_industry_ack_real_estate": { "attachment": "carousel:concept", "bubbles": [ "Real estate is a great fit.", "A virtual human can walk buyers through an apartment that isn't built yet, and answer their questions as they go." ], "chips": [ "the-body-and-world", "sales" ], "id": "_industry_ack_real_estate", "kind": "system", "status": "live", "steer": "none" }, "_industry_ack_training_education": { "attachment": "carousel:usecases", "bubbles": [ "Training is where a face matters most.", "Learners practise a hard conversation with someone who reacts like a person, then get feedback on how they did." ], "chips": [ "training", "onboarding" ], "id": "_industry_ack_training_education", "kind": "system", "status": "live", "steer": "none" }, "_limit": { "attachment": "waitlist", "bubbles": [ "Let's continue by email." ], "id": "_limit", "kind": "system", "status": "live", "steer": "hard" }, "access_price_when": { "attachment": "waitlist", "bubbles": [ "We're in early access. Join the waitlist and early partners launch with hands-on support from our team." ], "chip_label": "How do I get access?", "claims_ok": true, "examples": [ "how do I get access", "how much does it cost", "when can I try it", "is there a free trial", "when do you launch", "can I see a demo", "pricing" ], "id": "access_price_when", "kind": "control", "meaning": "Asks how to get access, sign up, try it or see a demo, what it costs, or when it launches", "status": "live", "steer": "hard" }, "are-you-real": { "bubbles": [ "I'm an AI, a virtual human. No one is typing behind me.", "Virtual humans should always tell people they're AI, and I always will." ], "chip_label": "Are you real?", "chips": [ "who-is-luna", "what-is-a-virtual-human" ], "claims_ok": true, "examples": [ "are you real", "am I talking to a bot", "are you human", "is someone typing this", "are you an AI", "is there a person behind you" ], "id": "are-you-real", "kind": "answer", "meaning": "Asks whether Luna herself is a real person, a bot or an AI, or whether someone is typing behind her", "status": "live", "steer": "soft" }, "can-i-customise-it": { "bubbles": [ "Yes. Face, body, hair and wardrobe: start from a template or from nothing, and change any of it by hand.", "Then write who it is and how it sounds: its traits, its voice, a backstory and the lines it never crosses." ], "chip_label": "Can I design my own?", "chips": [ "does-it-look-human", "how-do-i-teach-it" ], "claims_ok": true, "examples": [ "can I customise the look", "can I change its face and clothes", "can I give it its own personality", "can I pick its voice", "can it look like my brand", "can I design my own character" ], "id": "can-i-customise-it", "kind": "answer", "meaning": "Asks whether you can design your own virtual human's look, personality, voice or character", "status": "live", "steer": "soft" }, "can-i-self-host": { "bubbles": [ "Not today. We run everything for you: the virtual human, its video and its updates." ], "chip_label": "Can I host it myself?", "chips": [ "where-is-it-hosted", "access_price_when" ], "claims_ok": true, "examples": [ "can I host it myself", "is there an on-premise version", "can it run on our own servers", "do you offer a private cloud install", "can we self-host" ], "id": "can-i-self-host", "kind": "answer", "meaning": "Asks whether a company can host or install v1rtual on its own servers, private cloud or on-premise, instead of using the hosted service", "status": "live", "steer": "soft" }, "can-it-hand-over": { "bubbles": [ "Not yet, but it's coming: soon it will pass the conversation to your team whenever a person is needed." ], "chip_label": "Can it hand over to a human?", "chips": [ "who-is-in-control", "sales" ], "claims_ok": true, "examples": [ "can it hand over to a human", "what if it can't answer", "can it transfer to my team", "can it escalate to a person" ], "id": "can-it-hand-over", "kind": "answer", "meaning": "Asks whether a virtual human can pass a conversation to a real staff member when it can't help, or escalate to a human; not the visitor asking to reach the v1rtual team (human_please)", "status": "live", "steer": "soft" }, "can-it-say-something-wrong": { "bubbles": [ "It answers from what you taught it, and you set what it may and may not say.", "When it doesn't know, it says so or hands off to a person. New actions need your approval first." ], "chip_label": "Can it get things wrong?", "chips": [ "who-is-in-control", "how-do-i-teach-it" ], "claims_ok": true, "examples": [ "can it say something wrong", "does it hallucinate", "what if it makes stuff up", "can it go off script", "how accurate is it", "what if it doesn't know the answer" ], "id": "can-it-say-something-wrong", "kind": "answer", "meaning": "Asks whether a virtual human can make mistakes, hallucinate, or say something wrong or off-brand", "status": "live", "steer": "soft" }, "company": { "bubbles": [ "v1rtual is made by V1 Generation, a small team in Zagreb, Croatia, building virtual humans: AI agents with a face, a voice and a body.", "We're in early access now, launching with a first group of partners. Join the waitlist to be one of them." ], "chip_label": "Who is behind v1rtual?", "chips": [ "what-is-v1rtual", "access_price_when", "where-is-it-hosted" ], "claims_ok": true, "examples": [ "who is behind v1rtual", "who made you", "where is v1rtual based", "how big is your team", "is v1rtual a startup", "are you a European company", "who owns v1rtual", "tell me about the company" ], "id": "company", "kind": "answer", "meaning": "Asks who is behind v1rtual: the team, founders, where the company is based, how long it has existed, or what stage it is at; not what the product does (what-is-v1rtual)", "status": "live", "steer": "soft" }, "deck": { "attachment": "doc:meet-v1rtual", "bubbles": [ "Here's a quick overview of v1rtual. Swipe through it." ], "chip_label": "Show me the overview", "claims_ok": true, "examples": [ "do you have a pdf", "send me a deck", "can I see some slides", "is there an overview document", "show me the presentation" ], "id": "deck", "kind": "answer", "meaning": "Asks for a deck, PDF, slides, a document or an overview of v1rtual to look through", "status": "live", "steer": "soft" }, "do-visitors-install-anything": { "bubbles": [ "No. Visitors open your page and talk to it right in the browser. Nothing to download, no account needed." ], "chip_label": "Do visitors install anything?", "chips": [ "where-does-it-run" ], "claims_ok": true, "examples": [ "do I need to install anything", "is there an app", "do visitors need a plugin", "does it need a download", "how do people open it" ], "id": "do-visitors-install-anything", "kind": "answer", "meaning": "Asks whether visitors or customers need to download an app, plugin or software to talk to a virtual human", "status": "live", "steer": "none" }, "docs": { "attachment": "doc:docs", "bubbles": [ "The docs are being written now: getting started, building in Studio, teaching it, going live, integrations, and security and data.", "Here's where they'll be. Early-access partners get a hands-on walkthrough from our team in the meantime." ], "chip_label": "Where are the docs?", "chips": [ "studio", "is-there-an-api", "access_price_when" ], "claims_ok": true, "examples": [ "where are the docs", "do you have documentation", "is there a user guide", "do you have an API reference", "is there a getting started guide", "do you have tutorials", "where is the help center", "can I read the docs before signing up" ], "id": "docs", "kind": "answer", "meaning": "Asks for documentation, guides, a manual, API reference or help pages, or where to read how v1rtual works in detail", "status": "live", "steer": "soft" }, "does-it-look-human": { "bubbles": [ "It doesn't have to look human, or even humanlike. It just has to read as someone you can talk to.", "Our flagship look is hyperstylized: designed and clearly crafted, not a fake person. Photoreal faces tend to feel slightly off." ], "chip_label": "Does it have to look human?", "chips": [ "can-i-customise-it", "why-a-face" ], "claims_ok": true, "examples": [ "does it have to look human", "why aren't you photorealistic", "why do you look like a character", "can it be an animal or a mascot", "can it look realistic" ], "id": "does-it-look-human", "kind": "answer", "meaning": "Asks whether a virtual human must look human or realistic, or why its look is stylized rather than photoreal", "status": "live", "steer": "soft" }, "does-it-remember": { "bubbles": [ "Yes. The virtual humans you build remember who's asking and where they left off, so nobody has to repeat themselves.", "Here on our site, each visit starts fresh." ], "chip_label": "Does it remember people?", "chips": [ "how-do-i-teach-it", "is-my-data-safe" ], "claims_ok": true, "examples": [ "does it remember me", "will it remember our last chat", "does it have memory", "can it recall past customers", "does it forget everything" ], "id": "does-it-remember", "kind": "answer", "meaning": "Asks whether a virtual human remembers people and past conversations", "status": "live", "steer": "soft" }, "greeting": { "bubbles": [ "Hi! I'm Luna.", "Ask me anything about virtual humans, or pick a question below." ], "chips": [ "what-is-a-virtual-human", "what-can-you-do", "where-can-i-use-one" ], "claims_ok": true, "examples": [ "hi", "hello", "hey there", "good morning", "hi luna", "yo" ], "id": "greeting", "kind": "control", "meaning": "Says hello or opens the conversation without asking anything yet", "status": "live", "steer": "none" }, "how-do-i-add-it-to-my-site": { "bubbles": [ "You paste a short snippet into your page, like adding a chat widget.", "You choose which websites may show it, so nobody else can put your virtual human on theirs." ], "chip_label": "How do I add it to my site?", "chips": [ "do-visitors-install-anything", "how-do-i-build-one" ], "claims_ok": true, "examples": [ "how do I add it to my website", "how do I embed it", "is it a code snippet", "what does my web developer need to do", "is there a widget" ], "id": "how-do-i-add-it-to-my-site", "kind": "answer", "meaning": "Asks how a virtual human is put onto a company's own website technically: embedding, a code snippet, what the web team does; not which channels exist (where-does-it-run) or how to design one (how-do-i-build-one)", "status": "live", "steer": "soft" }, "how-do-i-build-one": { "attachment": "carousel:build", "bubbles": [ "You build it in one place, in five steps: its face, its mind, what it knows, the work it does, and where it lives.", "You can click through each step, or just tell Studio what you need. Here's how it goes." ], "chip_label": "How do I build one?", "chips": [ "what-is-the-dashboard", "can-i-customise-it", "how-do-i-teach-it" ], "claims_ok": true, "examples": [ "how do I build one", "how do I make my own virtual human", "how do you create one", "what's the process to set one up", "walk me through making one" ], "id": "how-do-i-build-one", "kind": "answer", "meaning": "Asks how you create or set up your own virtual human: the steps from its look to its personality, knowledge, work and going live", "status": "live", "steer": "soft" }, "how-do-i-teach-it": { "bubbles": [ "Drop in your price list, your playbook and your website. It reads every page.", "Then it answers from them, not from guesses. You can quiz it to check what it learned." ], "chip_label": "How do I teach it?", "chips": [ "can-it-say-something-wrong", "does-it-remember" ], "claims_ok": true, "examples": [ "how do I teach it about my business", "can I upload my documents", "how does it know my prices", "can it learn from my website", "where does it get its answers", "can I train it on my data" ], "id": "how-do-i-teach-it", "kind": "answer", "meaning": "Asks how a virtual human learns about your business: uploading documents, price lists, a website or your own knowledge", "status": "live", "steer": "soft" }, "how-fast-does-it-answer": { "bubbles": [ "Fast. It starts speaking a few seconds after you send a message, with its lips in sync with every word." ], "chip_label": "How fast does it answer?", "chips": [], "claims_ok": true, "examples": [ "how fast does it answer", "is there a delay", "how long until it replies", "is it real time", "does it lag" ], "id": "how-fast-does-it-answer", "kind": "answer", "meaning": "Asks how quickly a virtual human replies once a conversation is going, or whether there is lag; not how long setup takes", "status": "live", "steer": "none" }, "how-is-data-deleted": { "bubbles": [ "Yes. You can ask us to delete your knowledge and conversations at any time, and we remove them.", "Backups are cleared on a fixed schedule, so deleted data doesn't stick around." ], "chip_label": "Can my data be deleted?", "chips": [ "is-my-data-safe" ], "claims_ok": true, "examples": [ "can I delete my data", "how long do you keep data", "what happens to my data if I leave", "right to be forgotten", "do you delete conversations" ], "id": "how-is-data-deleted", "kind": "answer", "meaning": "Asks how long data is kept, whether it can be deleted, or what happens to data when a customer leaves; GDPR deletion rights", "status": "live", "steer": "none" }, "how-is-it-different": { "bubbles": [ "A chatbot is a text box, and that's all it can be.", "A virtual human can be a text box too, plus a voice, a face and a body. It reads the person in front of it and can show, not only tell.", "And it acts: a chatbot tells you what to say about a late order, a virtual human checks it and emails the customer." ], "chip_label": "How is it different from a chatbot?", "chips": [ "why-a-face", "vs-talking-photo", "what-is-an-agent" ], "claims_ok": true, "examples": [ "how is this different from a chatbot", "isn't this just ChatGPT with a face", "why not just use a chatbot", "what's the difference between you and a bot", "how are you different from an AI assistant" ], "id": "how-is-it-different", "kind": "answer", "meaning": "Asks how a virtual human differs from a chatbot, ChatGPT or a regular text AI assistant", "status": "live", "steer": "soft" }, "how-is-it-secured": { "bubbles": [ "Everything is encrypted, on the way and when stored. Our public entry points are protected against attacks and bots.", "Only the few people who run the service can access it, and every access is logged." ], "chip_label": "How is it secured?", "chips": [ "is-my-data-safe", "is-my-knowledge-separate" ], "claims_ok": true, "examples": [ "is it secure", "is the data encrypted", "how do you protect against hackers", "who at v1rtual can see my data", "do you have bot protection" ], "id": "how-is-it-secured", "kind": "answer", "meaning": "Asks about technical security: encryption, protection against attacks or bots, who on the v1rtual team can access what; not data ownership or GDPR (is-my-data-safe)", "status": "live", "steer": "none" }, "how-long-to-set-up": { "bubbles": [ "You bring what it should know: your documents, price lists or website, plus the tone it should use.", "The rest happens in Studio: pick its look and voice, add your knowledge, then publish it to your site." ], "chip_label": "How long does setup take?", "chips": [ "how-do-i-build-one", "how-do-i-teach-it" ], "claims_ok": true, "examples": [ "how long does setup take", "how quickly can we go live", "what do I need to provide", "what do you need from us", "how much work is it to start" ], "id": "how-long-to-set-up", "kind": "answer", "meaning": "Asks how long it takes to set up and launch a virtual human, or what a company has to provide to get started; not the step-by-step build (how-do-i-build-one)", "status": "live", "steer": "soft" }, "human_please": { "attachment": "waitlist", "bubbles": [ "I can have the team follow up with you by email.", "Leave your email below. You'll join the waitlist and someone from the team will get back to you." ], "claims_ok": true, "examples": [ "can I talk to a real person", "I want to speak to someone on your team", "connect me with sales", "how do I contact you", "is there an email I can write to", "get me a human" ], "id": "human_please", "kind": "control", "meaning": "Wants to contact a real person at v1rtual (the team, sales, support or a founder), not to talk to Luna", "status": "live", "steer": "hard" }, "is-my-data-safe": { "bubbles": [ "We're an EU company and play by EU rules. Your knowledge stays yours.", "You choose what your virtual human remembers." ], "chip_label": "Is my data safe?", "chips": [ "who-is-in-control", "does-it-remember" ], "claims_ok": true, "examples": [ "is my data safe", "what about privacy", "who owns my data", "are you GDPR compliant", "do you train on my documents" ], "id": "is-my-data-safe", "kind": "answer", "meaning": "Asks about data privacy or security, or who owns the data and knowledge you give a virtual human", "status": "live", "steer": "soft" }, "is-my-knowledge-separate": { "bubbles": [ "Every company's knowledge lives in its own separate store, so your virtual human only ever answers from yours." ], "chip_label": "Is my knowledge kept separate?", "chips": [ "is-my-data-safe", "where-is-it-hosted" ], "claims_ok": true, "examples": [ "can other companies see my data", "is my knowledge shared", "is each customer separate", "could my virtual human answer with someone else's info", "is it multi-tenant" ], "id": "is-my-knowledge-separate", "kind": "answer", "meaning": "Asks whether one company's knowledge or conversations can leak to another customer, or whether each customer is kept separate", "status": "live", "steer": "none" }, "is-there-an-api": { "bubbles": [ "Not publicly yet. Today you add it with a simple snippet and manage everything in Studio." ], "chip_label": "Is there an API?", "chips": [ "how-do-i-add-it-to-my-site", "which-tools" ], "claims_ok": true, "examples": [ "is there an API", "do you have an SDK", "can developers integrate it", "can I control it from my code", "is there a REST API" ], "id": "is-there-an-api", "kind": "answer", "meaning": "Asks whether v1rtual has an API or SDK for developers to control or integrate a virtual human programmatically", "status": "live", "steer": "soft" }, "languages": { "bubbles": [ "Here on this page I only chat in English for now.", "If you need another language, join the waitlist and tell the team." ], "chip_label": "Do you speak other languages?", "chips": [ "access_price_when", "what-is-a-virtual-human" ], "claims_ok": true, "examples": [ "do you speak German", "what languages do you speak", "can it speak Spanish", "is it multilingual", "can you talk in French" ], "id": "languages", "kind": "answer", "meaning": "Asks, in English, whether Luna or a virtual human speaks or understands other languages", "status": "live", "steer": "soft" }, "off_topic": { "bubbles": [ "That's outside what I know. I'm here for anything about virtual humans." ], "chips": [ "what-is-a-virtual-human", "what-can-you-do" ], "claims_ok": true, "examples": [ "what's the weather like", "who won the game last night", "write me a poem", "what is 2 plus 2", "tell me a joke", "best pizza near me" ], "id": "off_topic", "kind": "control", "meaning": "Message is plainly unrelated to virtual humans, v1rtual or this conversation: weather, sport, maths, recipes, general trivia, or a request for unrelated content", "status": "live", "steer": "none" }, "onboarding": { "bubbles": [ "Yes. It walks new people through their first days: staff, clients or users.", "It answers the tenth question like the first, and remembers where each person left off." ], "chip_label": "Can it onboard new people?", "chips": [ "training", "support" ], "claims_ok": true, "examples": [ "can it onboard new hires", "use it for employee onboarding", "can it walk new clients through setup", "help new users get started", "can it show new staff the ropes" ], "id": "onboarding", "kind": "answer", "meaning": "Asks whether a virtual human can onboard new staff, clients or users through their first days", "status": "live", "steer": "soft" }, "one-per-visitor": { "bubbles": [ "Yes. Every visitor gets their own live session, so one conversation never slows down another." ], "chip_label": "Can many people use it at once?", "chips": [ "how-fast-does-it-answer", "where-does-it-run" ], "claims_ok": true, "examples": [ "can many people talk to it at once", "what if 100 visitors come at the same time", "does it scale", "does it slow down with more users" ], "id": "one-per-visitor", "kind": "answer", "meaning": "Asks whether many visitors can talk to a virtual human at the same time, or whether it gets slower with more users", "status": "live", "steer": "none" }, "sales": { "bubbles": [ "Yes. It greets the visitor, asks the right questions and books the call.", "The deck lands in their inbox before you join. Every lead gets an answer." ], "chip_label": "Can it sell?", "chips": [ "support", "which-tools" ], "claims_ok": true, "examples": [ "can it sell", "can it qualify my leads", "can it book sales calls", "use it for lead generation", "can it handle inbound leads" ], "id": "sales", "kind": "answer", "meaning": "Asks whether a virtual human can do sales: greet leads, qualify them and book calls", "status": "live", "steer": "soft" }, "studio": { "bubbles": [ "Studio is where your team builds its virtual human. It runs in the browser, so there's nothing to install.", "It's made for the people who know the business: marketing, sales or support. No code needed.", "You give it a face, then a mind: who it is, how it talks and the lines it never crosses. You pick its voice too.", "Then you teach it. Upload your documents and it answers from them. You can test it before anyone else sees it.", "When it's ready, you publish it. Studio gives you a small snippet for your website, and it's live.", "Stuck on a step? Studio has a built-in assistant that helps you write the personality." ], "chip_label": "What is Studio?", "chips": [ "how-do-i-build-one", "how-do-i-teach-it", "how-do-i-add-it-to-my-site" ], "claims_ok": true, "examples": [ "what is studio", "what is v1rtual studio", "what can I do in studio", "who uses studio", "is studio an app I install", "do I need to code to use studio", "can I change the voice in studio", "how do I go live from studio" ], "id": "studio", "kind": "answer", "meaning": "Asks what v1rtual Studio is, who it is for or what you do in it: the browser app where a company designs, trains and publishes its virtual human, step by step; not a request to see its screens (what-is-the-dashboard) or the general company question", "status": "live", "steer": "none" }, "support": { "bubbles": [ "Yes. It answers from your documents and remembers who's asking.", "When a person is needed, it hands off." ], "chip_label": "Can it handle support?", "chips": [ "can-it-say-something-wrong", "onboarding" ], "claims_ok": true, "examples": [ "can it do customer support", "can it answer my customers' questions", "can it replace my helpdesk", "use it for support tickets", "can it handle complaints" ], "id": "support", "kind": "answer", "meaning": "Asks whether a virtual human can handle customer support or answer customers' questions", "status": "live", "steer": "soft" }, "talk_face_to_face": { "attachment": "waitlist", "bubbles": [ "Face to face is coming soon. I'll be live on video in early 2027. Join the waitlist and you'll be among the first to try it." ], "chip_label": "Talk face to face", "claims_ok": true, "examples": [ "can I talk to you face to face", "can we video chat", "can I call you", "I want to see you live", "can I hear your voice", "start a video call" ], "id": "talk_face_to_face", "kind": "control", "meaning": "Wants to talk with Luna live: by video, by voice, on a call, or face to face", "status": "live", "steer": "hard" }, "thanks": { "bubbles": [ "You're welcome! Anything else you'd like to know?" ], "chips": [ "how-do-i-build-one", "access_price_when" ], "claims_ok": true, "examples": [ "thanks", "thank you", "cool, thanks", "great, bye", "ok got it", "awesome" ], "id": "thanks", "kind": "control", "meaning": "Thanks Luna, says goodbye, or acknowledges an answer without asking anything new", "status": "live", "steer": "soft" }, "the-body-and-world": { "bubbles": [ "A body lets it show, not only tell. It points at what matters and walks you through a space.", "So buyers can tour an apartment that isn't built yet, or compare two products side by side." ], "chip_label": "What does the body add?", "chips": [ "where-can-i-use-one", "vs-talking-photo" ], "claims_ok": true, "examples": [ "what does the body add", "why does it need a body", "what about the 3D world", "what can it show me", "why 3D" ], "id": "the-body-and-world", "kind": "answer", "meaning": "Asks what the 3D body and the world around a virtual human add, beyond a face", "status": "live", "steer": "soft" }, "training": { "bubbles": [ "Yes. It plays the angry customer or the hard negotiator, and pushes back like a person would.", "Then it tells you how you did. You can't practise a real conversation in a text box." ], "chip_label": "Can it train my team?", "chips": [ "onboarding", "why-a-face" ], "claims_ok": true, "examples": [ "can it train my staff", "can I use it for role-play", "can it act as a difficult customer", "sales training with it", "can students practise with it" ], "id": "training", "kind": "answer", "meaning": "Asks whether a virtual human can train staff or students through role-play practice and feedback", "status": "live", "steer": "soft" }, "vs-talking-photo": { "bubbles": [ "A talking photo moves its lips. A recorded AI video plays a script and can't answer you.", "A virtual human is live, in 3D, and answers you. It can turn, move and show you things." ], "chip_label": "How is it different from AI video?", "chips": [ "the-body-and-world", "how-is-it-different" ], "claims_ok": true, "examples": [ "how is this different from a talking photo", "isn't this just an AI video", "is it a deepfake", "is this pre-recorded", "difference from lip sync apps" ], "id": "vs-talking-photo", "kind": "answer", "meaning": "Asks how a virtual human differs from a talking photo, a lip-synced head, a deepfake or a pre-recorded AI video", "status": "live", "steer": "soft" }, "what-can-you-do": { "bubbles": [ "I don't just answer. I do the work: reply to email, book the meeting, follow up with leads and update your CRM.", "And because I have a face, people can talk to me, not just type." ], "chip_label": "What can you actually do?", "chips": [ "where-can-i-use-one", "which-tools", "who-is-in-control" ], "claims_ok": true, "examples": [ "what can you actually do", "what can a virtual human do for me", "what tasks can it handle", "what work does it do", "is it only for chatting", "what are your capabilities" ], "id": "what-can-you-do", "kind": "answer", "meaning": "Asks what a virtual human can actually do for a business: the tasks and work it handles", "status": "live", "steer": "soft" }, "what-files-can-it-learn": { "bubbles": [ "It learns from many types of files and documents, even long ones with tables and pictures.", "It reads them once, then finds the right part whenever someone asks." ], "chip_label": "What files can it learn?", "chips": [ "how-do-i-teach-it", "is-my-data-safe" ], "claims_ok": true, "examples": [ "what files can I upload", "can it read PDFs", "can I upload a long document", "does it understand tables and images in documents", "how many documents can it learn" ], "id": "what-files-can-it-learn", "kind": "answer", "meaning": "Asks which kinds of documents or files can be uploaded as a virtual human's knowledge, or how much it can take; not how teaching works in general (how-do-i-teach-it)", "status": "live", "steer": "soft" }, "what-if-it-goes-down": { "bubbles": [ "If a visitor's connection drops, the conversation picks up again by itself.", "Your data is backed up every night. If anything goes wrong, we're notified right away and our team is there to help you." ], "chip_label": "What if it goes down?", "chips": [ "where-is-it-hosted", "is-my-data-safe" ], "claims_ok": true, "examples": [ "what happens if it goes down", "is it reliable", "what if the connection drops", "do you have backups", "what's your uptime" ], "id": "what-if-it-goes-down", "kind": "answer", "meaning": "Asks about reliability: what happens if the connection drops, the service fails or there's an outage; not about mistakes in what it says (that's can-it-say-something-wrong)", "status": "live", "steer": "none" }, "what-is-a-holobox": { "bubbles": [ "A holobox is a life-size display that makes a virtual human look like it's standing right there in the room." ], "chip_label": "What is a holobox?", "chips": [ "where-does-it-run", "talk_face_to_face" ], "claims_ok": true, "examples": [ "what is a holobox", "can it be a hologram", "can I put it in my shop", "does it work on a kiosk", "can it stand at a reception desk" ], "id": "what-is-a-holobox", "kind": "answer", "meaning": "Asks what a holobox is, or whether a virtual human can appear on a physical display, kiosk or hologram-style screen in a real location", "status": "live", "steer": "soft" }, "what-is-a-virtual-human": { "attachment": "carousel:concept", "bubbles": [ "A virtual human is an AI agent with a face and a body.", "It does real work, like answering, booking and following up. And you can see it, talk to it, and it can show you things.", "I'm one. Here's the idea in a few pictures." ], "chip_label": "What is a virtual human?", "chips": [ "how-is-it-different", "what-can-you-do", "where-can-i-use-one" ], "claims_ok": true, "examples": [ "what is a virtual human", "what's a virtual human exactly", "explain virtual humans to me", "what does virtual human mean", "define virtual human" ], "id": "what-is-a-virtual-human", "kind": "answer", "meaning": "Asks what a virtual human is: the definition or the basic idea", "status": "live", "steer": "soft" }, "what-is-a-workflow": { "bubbles": [ "A workflow is the steps it follows to finish a job. Something starts it, it runs the steps, you get a result.", "Say a lead asks for a demo: it asks the right questions, books a slot and sends the deck.", "You build it step by step and test it before it goes live." ], "chip_label": "What is a workflow?", "chips": [ "which-tools", "who-is-in-control" ], "claims_ok": true, "examples": [ "what is a workflow", "how do I automate tasks with it", "can it run a process end to end", "how do workflows work", "can it follow steps on its own" ], "id": "what-is-a-workflow", "kind": "answer", "meaning": "Asks what a workflow is, or how a virtual human runs a multi-step task on its own", "status": "live", "steer": "soft" }, "what-is-an-agent": { "bubbles": [ "An agent does tasks, not just answers. You give it a goal and it works out the steps.", "An assistant says \"here's how to book a room\". An agent says \"booked, the confirmation is in your inbox\".", "A virtual human is an agent people can see and talk to." ], "chip_label": "What is an agent?", "chips": [ "who-is-in-control", "what-is-a-workflow" ], "claims_ok": true, "examples": [ "what's an agent", "what does agentic mean", "agent vs assistant", "what is an AI agent", "explain agents" ], "id": "what-is-an-agent", "kind": "answer", "meaning": "Asks what an AI agent is, what 'agentic' means, or how an agent differs from an assistant", "status": "live", "steer": "soft" }, "what-is-the-dashboard": { "attachment": "carousel:dashboard", "bubbles": [ "Here's a look inside Studio, where you make, train and launch your virtual human.", "Click through it, or just talk to it: say you need a concierge for your hotel and it asks what he's like, shows his face and plays his voice." ], "chip_label": "What's inside Studio?", "chips": [ "how-do-i-build-one", "can-i-customise-it", "how-do-i-teach-it" ], "claims_ok": true, "examples": [ "what is the dashboard", "show me the platform", "what does the studio look like", "can I build it just by talking", "what's inside the app", "what does the product look like" ], "id": "what-is-the-dashboard", "kind": "answer", "meaning": "Asks to see inside Studio (also called the dashboard, app or platform): what its screens look like, or whether you can build a virtual human just by talking to it; not what Studio is for (studio)", "status": "live", "steer": "soft" }, "what-is-v1rtual": { "bubbles": [ "v1rtual makes virtual humans: AI agents with a face and a body, designed to move, talk and work.", "You make everything in one place: what it knows, how it thinks, its face and voice, the space it lives in and the work it does." ], "chip_label": "What is v1rtual?", "chips": [ "what-is-a-virtual-human", "how-do-i-build-one" ], "claims_ok": true, "examples": [ "what is v1rtual", "what does your company do", "what does v1rtual sell", "tell me about the company", "what's this website about" ], "id": "what-is-v1rtual", "kind": "answer", "meaning": "Asks what the company v1rtual is, what it makes or what it sells", "status": "live", "steer": "soft" }, "where-can-i-use-one": { "attachment": "carousel:usecases", "bubbles": [ "Anywhere people have the same conversations again and again.", "Sales, support, training, onboarding and the front desk are the big ones. Swipe through a few." ], "chip_label": "Where can I use one?", "chips": [ "sales", "support", "training" ], "claims_ok": true, "examples": [ "where can I use one", "what are the use cases", "which industries is this for", "what would my business use it for", "who is this for", "give me some examples of uses" ], "id": "where-can-i-use-one", "kind": "answer", "meaning": "Asks which business jobs or industries a virtual human is used for (use cases such as sales, support, training, onboarding or front desk), not which channels it runs on", "status": "live", "steer": "soft" }, "where-does-it-run": { "bubbles": [ "On your website, in WhatsApp, Gmail and Slack. One virtual human can hold many conversations at once.", "It's the same personality and the same memory wherever someone finds it." ], "chip_label": "Where does it run?", "chips": [ "which-tools", "how-do-i-build-one" ], "claims_ok": true, "examples": [ "where does it run", "can I put it on my website", "does it work in WhatsApp", "which channels can it live on", "can I embed it on my site", "can it be in many places at once" ], "id": "where-does-it-run", "kind": "answer", "meaning": "Asks which channels a virtual human can be put live on (a website, messaging apps, email) or whether it can be in many places at once, not which jobs it does", "status": "live", "steer": "soft" }, "where-is-it-hosted": { "bubbles": [ "Your data is stored in the EU, in Germany.", "To start the live video quickly, it can also stream from partner countries with similarly strict privacy laws, like Switzerland." ], "chip_label": "Where is it hosted?", "chips": [ "is-my-data-safe", "can-i-self-host" ], "claims_ok": true, "examples": [ "where is it hosted", "is it hosted in the EU", "where are your servers", "which country is my data in", "do you use a European data center", "is it in Germany" ], "id": "where-is-it-hosted", "kind": "answer", "meaning": "Asks where v1rtual runs or stores data geographically: which country or cloud region, whether it's in the EU; not which channels it appears on (that's where-does-it-run)", "status": "live", "steer": "none" }, "which-tools": { "bubbles": [ "Gmail, your calendar, Notion, Slack, your CRM and more, one click each.", "That's what lets it act, not just talk: it answers email, books the call and updates the record." ], "chip_label": "Which tools does it connect to?", "chips": [ "what-is-a-workflow", "what-can-you-do" ], "claims_ok": true, "examples": [ "which tools does it connect to", "does it integrate with Gmail", "can it work with my CRM", "what integrations do you have", "does it connect to Slack", "can it use my calendar" ], "id": "which-tools", "kind": "answer", "meaning": "Asks which apps, tools or software a virtual human connects to or integrates with", "status": "live", "steer": "soft" }, "who-is-in-control": { "bubbles": [ "You are, always. At first it asks before it acts.", "As it proves itself, you let it do more on its own. Never autonomous by default, never stuck on manual." ], "chip_label": "Who is in control?", "chips": [ "can-it-say-something-wrong", "what-is-a-workflow" ], "claims_ok": true, "examples": [ "who is in control", "will it do things without asking me", "can I approve what it does", "is it fully autonomous", "what if it goes rogue" ], "id": "who-is-in-control", "kind": "answer", "meaning": "Asks who controls a virtual human, whether it acts on its own, or whether it needs approval", "status": "live", "steer": "soft" }, "who-is-luna": { "bubbles": [ "I'm Luna, the virtual human made by v1rtual.", "This website is a conversation with me. Ask me anything about virtual humans, or pick a question below." ], "chip_label": "Who are you?", "chips": [ "what-is-a-virtual-human", "what-is-v1rtual", "are-you-real" ], "claims_ok": true, "examples": [ "who are you", "what's your name", "who is Luna", "who made you", "what's your job here", "introduce yourself" ], "id": "who-is-luna", "kind": "answer", "meaning": "Asks who Luna is: her name, her role on this website, or who made her", "status": "live", "steer": "soft" }, "why-a-face": { "bubbles": [ "People read faces first. Most of a conversation isn't the words, it's the nod that says you've been heard.", "A face brings that back, so people trust it more and tell it more than they'd ever type." ], "chip_label": "Why give it a face?", "chips": [ "the-body-and-world", "does-it-look-human" ], "claims_ok": true, "examples": [ "why does it need a face", "isn't the face just a gimmick", "why give an AI a face", "what's the point of a face", "do people really want to talk to a face" ], "id": "why-a-face", "kind": "answer", "meaning": "Asks why an AI needs a face at all, or whether a face is just a gimmick", "status": "live", "steer": "soft" }, "will-it-replace-people": { "bubbles": [ "It takes the repeat work, like the tenth time someone asks the same question.", "Your people get time back for the work that needs a person. A small team can act like a big one." ], "chip_label": "Will it replace people?", "chips": [ "what-can-you-do", "where-can-i-use-one" ], "claims_ok": true, "examples": [ "will it replace people", "is this going to take jobs", "will I need fewer staff", "does it replace my team", "will it replace my receptionist" ], "id": "will-it-replace-people", "kind": "answer", "meaning": "Asks whether virtual humans will replace human staff or jobs", "status": "live", "steer": "soft" } }, "version": "9af25042" }