Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the website at v1rtual.ai and any related services (together, the “Service”) provided by V1 Generation d.o.o., Sv. Lovre 57, 21311 Stobreč, Croatia, OIB 30793088758 (“v1rtual”, “we”, “us”). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service and early-access status

The Service showcases v1rtual's virtual-human technology and lets eligible users explore interactive previews, request early access, and contact us. Parts of the Service are in active development and are offered on an early-access or preview basis. Features may change, be limited, or be discontinued at any time without notice.

2. Eligibility

You must be at least 16 years old to use the Service. By using the Service, you represent that you meet this requirement and that you have the legal capacity to enter into these Terms — including, where you act on behalf of an organisation, the authority to bind that organisation.

3. Accounts

Certain features require you to sign in with a Google account. You agree to:

• provide accurate and complete information;
• keep your credentials confidential;
• notify us promptly of any unauthorised use of your account.

We may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a risk to the Service or to other users.

4. Acceptable use

You agree not to:

• use the Service in violation of any applicable law or third-party right;
• attempt to gain unauthorised access to the Service, its systems, or other users' data;
• scrape, crawl, or otherwise extract content or data from the Service except through interfaces we expressly provide;
• upload or submit content that is unlawful, infringing, defamatory, harassing, malicious, or that contains viruses or other harmful code;
• use the Service to train machine-learning models, build competing services, or resell access without our prior written consent;
• interfere with, disrupt, or place an unreasonable load on the Service or its infrastructure.

5. Intellectual property

The Service, including its design, code, text, images, videos, and the virtual humans presented through it, is owned by v1rtual or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for its intended purpose. No other rights are granted.

If you submit content through the Service (for example through the contact form), you grant us a worldwide, royalty-free licence to use that content for the purpose of operating, improving, and providing the Service.

6. Third-party services

The Service relies on third-party providers, including Google (sign-in and email delivery) and Epic Games (Pixel Streaming infrastructure used by the Split and Experience modes). Your use of those features may also be subject to the relevant third party's terms. We are not responsible for the availability, content, or conduct of third-party services.

7. Service availability

We do our best to keep the Service available, but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Service at any time, with or without notice.

8. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise — including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability. Interactive virtual-human responses are generated by automated systems and should not be relied on as advice of any kind.

9. Limitation of liability

To the maximum extent permitted by applicable law, v1rtual and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Service.

Our aggregate liability for any claim arising out of or relating to these Terms or the Service shall not exceed one hundred euros (€100). Nothing in these Terms limits liability that cannot be excluded under mandatory law, including liability for personal injury caused by negligence, fraud, or wilful misconduct.

10. Indemnification

You agree to indemnify and hold harmless v1rtual from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of your use of the Service in breach of these Terms or any applicable law.

11. Termination

You may stop using the Service at any time. We may suspend or terminate your access immediately, with or without notice, if you breach these Terms or if continued provision of the Service to you becomes commercially or legally impractical. Provisions which by their nature should survive termination (e.g. intellectual-property, disclaimers, limitation of liability, governing law) will survive.

12. Changes to the Terms

We may update these Terms from time to time. Material changes will be flagged on this page with an updated effective date. Your continued use of the Service after a change constitutes acceptance of the revised Terms.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Croatia, without regard to its conflict-of-laws principles. The courts of Split, Croatia shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, save where mandatory consumer law grants a consumer the right to bring proceedings before the courts of their habitual residence.

14. Contact

Questions about these Terms? contact@v1gen.com.